BARON BEAR FAQ / Support
🧼 FAQ / Customer Support
Frequently asked questions. Straight answers. No complications.
📦 Shipping
How long does shipping take? ▼
We ship within 24 hours. Delivery in 1–3 business days with tracked express courier.
Can I change my address after ordering? ▼
Yes, if your order hasn’t been shipped yet. Contact us right away at support@baronbearnation.com.
How can I track my order? ▼
You’ll receive an email with the tracking link as soon as your order ships.
My parcel says “delivered” but I haven’t received it — what should I do? ▼
Sometimes couriers mark parcels as delivered a bit early. Wait a few hours, then get in touch with us.
🔁 Returns
Can I return a product if I don’t like it? ▼
Yes. You have 30 days. If the product is unopened and intact, we’ll help you with an easy return process.
🧴 Product
Is the Face Wash and Body Wash suitable for sensitive skin? ▼
Yes. They’re designed to be effective yet gentle.
What does the Body Wash smell like? ▼
Notes of citrus, blue sage and an earthy base. Masculine, clean and confident.
Can I use the Face and Body Wash together? ▼
Yes. They’re made to work in combination — perfect for a simple but effective routine.
🌿 Ingredients
Are the products natural? ▼
We use carefully selected natural-origin ingredients — no unnecessary additives.
Do they contain silicones, parabens or sulphates? ▼
No. All our products are free from silicones, parabens and sulphates.
🌱 Sustainability
Is your packaging sustainable? ▼
Yes. We use recyclable bottles and minimal packaging to reduce waste.
Do you test on animals? ▼
No. Baron Bear is cruelty-free. No animal testing, ever.
Are the products vegan? ▼
Yes. No animal-derived ingredients.
Are you sustainable in production too? ▼
We produce in controlled facilities and reduce environmental impact at every stage.
📬 Contact Us
How can I contact customer support? ▼
Write to us at support@baronbearnation.com. We reply fast.
Disclaimer: This product is designed to improve the appearance of the skin while respecting its natural balance. It’s a cosmetic product, not a medical treatment. Reported benefits are based on cosmetic testing and user experience. Every skin is unique: results may vary.